New clients will be assigned an Operations Consultant. The Ops Consultant will go over the details of the specific content we are trying to remove. How old is the content? What is the story behind it? Is it true or false? If this is regarding a criminal or civil matter, what was the outcome of the case? Do you have any paperwork on the matter? Do we have prior experience with the website you are trying to remove from? Etc. Each situation is different, and how we go about attempting to remove the content depends on the situation.